At Salty Shreds, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review our policy below to ensure a smooth experience.

Returns & Exchanges Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging.

How to Initiate a Return or Exchange

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
  3. Ship Your Item: Package your item(s) securely and include the RMA number on the outside of the package. Ship the package to the address provided in the instructions.
  4. Processing: Once we receive your returned item(s), we will inspect them and process your return or exchange within 5 business days.

Return & Exchange Request Template

Email Subject: Return/Exchange Request – Order #12345

Email Body:

Dear Salty Shreds Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and quantity]
  • Reason for Return/Exchange: [Provide a brief explanation]
  • Preferred Resolution: [Refund/Exchange for a different size or color]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Process

Once your return is processed, your refund will be issued to the original payment method. Please allow:

  • Credit Card Payments: 5-10 business days for the refund to reflect in your account.
  • PayPal Payments: 3-5 business days for the refund to appear in your PayPal account.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Swimwear: Men’s Swim
  • Jewelry: All jewelry items

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].

Thank you for shopping with Salty Shreds. We appreciate your trust and are here to ensure you have a great experience with us!